Professional Services

Professional Services

Lenel’s Professional Services offers a diverse portfolio of services to enhance the deployment and lifecycle of our OnGuard Total Security Knowledge Management Solutions.

The strength of the Professional Services team lies in our ability to collaborate with our Value Added Resellers (VAR) and OnGuard System Users in order to design a strategy that fully leverages the capabilities of the OnGuard platform.

Our Services team is able to maximize the system user's investment and ensure that the projected benefits of the OnGuard system are realized to their fullest potential. By optimizing the capabilities, reducing the downtime and complexity of the system, Professional Services facilitates an increased return on investment and improved system productivity for their deployments or project management needs.

PES

RMS

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Value-added services designed to assist our VARs in lowering project costs while increasing customer satisfaction where Manufacture support is desired.

These services typically:

  • Reduce long term cost in areas such as overall support, planning and overhead
  • Are short-term project based engagements ranging in duration which is determined by the system size and complexity
  • Offer factory support for advanced implementations to decrease support related issues
  • Decreasing project costs by minimizing system down-time, and reduction in resources/ time allocation required
  • Service engagements include planning sessions, upgrade, deployments, etc…

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The Remote Managed Services (RMS) organization is pleased to offer preventive maintenance and diagnostic services designed to assist OnGuard System Users in their efforts of keeping the OnGuard Total Security System running at peak performance. Maintenance to OnGuard Systems is business critical and needs to be treated with the highest regard. World-class customers demand world-class service, and Lenel RMS delivers.

These services typically:

  • Are a collaborative effort with Lenel VAR to provide turnkey managed services
  • Improve effectiveness and optimization of OnGuard applications
  • Maximize system uptime
  • Are proactive vs. reactive
  • Provide maintenance support through remote connection

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For support files related to your Lenel product, please login and visit the Downloads section.

  • Software updates
  • Firmware
  • Hot Fixes
  • Installation tools
  • Add-ons
  • License Updates
  • Courseware
  • Manuals

Downloads