Corporate Services

Enhance the life cycle. Ready to help.

Lenel’s Services group strives to provide our customers with the tools to optimize performance, efficiency, and reliability from their installations with a number of innovative and distinct offerings:

Turn to our Global Education Group to educate your personnel and service technicians (and receive factory certification) on your system’s hardware and software installation.

Our Technical Services Group (TSG) provides up to 24/7 phone support coverage and emergency service for our resellers and system users.

Professional Engineering Services (PES) supports our VAR and end users with available implementation optimization programs such as project management, enterprise deployment, third party application data sharing, system auditing, as well as a disaster recovery plan.

Remote Managed Services (RMS) provide basic care packages to keep your installation current and operating smoothly as well system enhancement offerings such as remote diagnostics and direct/after hours support.

Embedded Services (ES) offers a number of solutions ranging from an on-site or Lenel based dedicated technical program manager to an implementation system engineer and other programs tailored to your needs.

Custom Solutions

Global Education

Professional Services

Technical Support

Support Services (SUSP)

Custom, integrated extensions to your OnGuard system can give you the strength and savings of security process control and industry-centric functions and reports.

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Lenel offers factory training for VARs and system users worldwide through its competency centers in Rochester, London, Beirut, Dubai, Shanghai and Hong Kong. Lenel also offers regional training courses for VARs and on-site training for system users. In addition to these classroom training options, Lenel offers an array of distance learning programs to help those already trained maintain their certification. Classes provide instruction in all aspects of OnGuard, and offer exposure to specialized OnGuard applications.

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Lenel’s Professional Services offers a diverse portfolio of services to enhance the deployment and lifecycle of our OnGuard Total Security Knowledge Management Solutions.

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Lenel’s Technical Support group is staffed by experienced professionals from the security and IT industries. The team strives to provide all Lenel customers with the best possible service experience. Standard Technical Support is provided through Lenel VARs. Emergency 24x7 and Direct System user support contracts are also available if needed.

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Lenel® delivers a streamlined Software Upgrade & Support Plan (SUSP) for your OnGuard® and stand-alone video customers. Based on feedback from you and your end users, we’ve created new options that are more cost effective, simpler, and deliver more advantages that both you and your customers will appreciate.

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