Remote Managed Services

Keeping your OnGuard system at peak performance

Remote Managed Services

Overview

Lenel’s Remote Management Services (RMS) maintenance packages include preventive and diagnostic services designed to provide early detection of system failures and eliminate the need to take the system into maintenance mode. These services also include additional technical advisement and best practices to help reduce support issues by as much as 50% in the first year.

Features

Features
  • Lifecycle management from pre-planning to long-term maintenance
  • Proactive maintenance procedures, new product and feature reviews
  • Weekly, bi-weekly or monthly service based on system size and support needs
  • Direct point of contact with a Lenel Systems Expert and communication path to all internal Lenel departments
  • BaseCare
    • Technical advisement call
    • OnGuard® recommendations
    • Best practices
    • Comprehensive monitoring
    • Detection of system errors
  • SmartCare
    • All BaseCare services and benefits
    • Interactive dashboard
    • OnGuard maintenance and database management
    • Data analysis and trending
    • Direct support
  • TotalCare
    • All SmartCare services and benefits
    • 24/7 support
    • Onsite summit meeting
    • Technology roadmap
    • Quarterly business review