Technical Support

Leading support from experienced professionals

Technical Support

Overview

Comprised of experienced security and IT industry experts, Lenel’s Technical Support group strives to provide all customers with the best possible service experience. They’re dedicated to ensuring your complete satisfaction with your OnGuard® system and addressing all questions and concerns in a prompt and professional manner.

Features

  • Standard, first-level technical support provided through Lenel VARs
  • 24/7 and direct system-user support contracts available if needed
  • Support Center equipped with the latest in call routing and management technology to ensure your call is directed as efficiently as possible
  • Technical Support Specialists with in-depth knowledge of Lenel® hardware, software and system components, including:
    • Networks
    • Databases
    • Operating systems
    • Peripheral equipment
    • Third-party devices and applications