Simpler, Improved, Cost-Effective Choices for OnGuard and Lenel Video Systems
Simpler, Improved, Cost-Effective Choices for OnGuard and Lenel Video Systems
Lenel® delivers a streamlined Software Upgrade & Support Plan (SUSP) for your OnGuard® and stand-alone video customers. Based on feedback from you and your end users, we’ve created new options that are more cost effective, simpler, and deliver more advantages that both you and your customers will appreciate.
Program Benefits
- Simplified pricing, ordering and administration
- Tiered reader pricing versus previous reader-block model leads to cost savings (see included examples)
- Elimination of redundant server support charge
- Coverage based on activation date, not ship date
- Lower base-cost structure for OnGuard ADV, PRO, and ENT systems
- Support for test systems for corresponding production servers included
- Video channel cost significantly lower than market average
Standard Benefits
- NEW - Advanced TSG call routing capabilities leads to accelerated call/issue resolution
- Unlimited access to new OnGuard releases and feature updates during the duration of the Support Plan
- Support plan serves as an “insurance policy” for times in need
- General questions about software operation and functionality quickly answered
- Setup and configuration assistance
- Troubleshooting, defect verification and Hot Fix support
- Assistance with integrated third-party software to maximize the capabilities of OnGuard software
- E-mail support and proactive notification of pending Support Plan expirations
- Remote Connection assistance available for expedited issue resolution
