Lenel’s Technical Support group is staffed by experienced professionals from the security and IT industries.
Lenel's Technical Support team strives to provide all customers with the best possible service experience. Standard, first level Technical Support is provided through Lenel VARs with available 24x7 and Direct System user support contracts if needed.
We regard our customers as part of the Lenel family, and this attitude extends to our Technical Support Center. We strive to ensure that your OnGuard system is working to your satisfaction, and that any questions you may have are addressed to your satisfaction and in a timely manner.
Our Support Center is equipped with the latest in call routing and management technology, to ensure that your call will be directed and processed as promptly and professionally as possible. Our Technical Support Specialists are experienced in handling all types of customer support situations. Our team not only has expertise with Lenel hardware and software, but also has in-depth knowledge of all components of the total security solution - including: networks, databases, operating systems, peripheral equipment, and third party devices and applications.