Technical Support Services

Behind you every step of the way

Lenel is committed to providing the best possible user experience for every customer, whether you're new to OnGuard® or need to upgrade an existing system. With our dedicated, specialized teams, you're assured a prompt response to all your support needs. For immediate assistance, please call 800-631-6046.

Answering the call for quality technical support

Answering the call for quality technical support

Lenel's experienced security and IT industry experts are dedicated to ensuring your complete satisfaction with your OnGuard system and addressing all questions and concerns promptly and professionally.

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Software upgrades made simple through SUSP

Software upgrades made simple through SUSP

A streamlined Software Upgrade and Support Plan (SUSP) offers new options to make system upgrades more efficient and cost-effective, along with the outstanding technical support youve come to expect.

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System Support Agreement (SSA) for streamlined CASI updates

System Support Agreement (SSA) for streamlined CASI updates

Designed specifically for CASI systems, the SSA lets you take advantage of Lenel's latest software versions and technical support to guide you through the upgrade or migration process.

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