Software Upgrade and Support Plan (SUSP)

Simple, cost-effective options for OnGuard systems

Software Upgrade and Support Plan (SUSP)


Lenel offers a Software Upgrade and Support Plan (SUSP) with options to make upgrading your OnGuard® and Lenel® video systems more efficient and cost-effective. This simplified plan lets you take advantage of pricing benefits along with Lenel’s outstanding technical support to guide you through the upgrade process.



  • Simplified pricing, ordering and administration
  • Tiered reader pricing for greater cost savings
  • No redundant server support charge
  • Lower base-cost structure for OnGuard ADV, PRO and ENT systems
  • Included support for test systems for corresponding production servers
  • Video channel cost significantly lower than market average
  • Advanced TSG call-routing capabilities for faster call/issue resolution
  • Unlimited access to new OnGuard releases and feature updates for the duration of the Support Plan
  • Setup and configuration assistance
  • Troubleshooting, defect verification and Hot Fix support
  • Support for integrated third-party software
  • E-mail support and proactive notification of Support Plan expirations
  • Remote Connection assistance available for expedited issue resolution