System Support Agreement (SSA)

Numerous software support options for CASI systems

System Support Agreement (SSA)


Lenel offers a System Support Agreement (SSA) with options to make upgrading or migrating CASI systems more efficient and cost-effective. This plan lets you take advantage of Lenel’s latest software versions and outstanding technical support to guide you through the upgrade or migration process.


  • Unlimited access to new CASI releases and feature updates during the duration of the Support Plan
  • Eligibility of free OnGuard® software for migration from Facility Commander™ Wnx and Picture Perfect™
  • Support plan serves as an “insurance policy” for times of need
  • General questions about software operation and functionality quickly answered
  • Setup and configuration assistance
  • Troubleshooting, defect verification and Hot Fix support
  • E-mail support and proactive notification of pending Support Plan expirations

Remote Connection assistance available for expedited issue resolution

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