Lenel offers a System Support Agreement (SSA) with options to make upgrading or migrating CASI systems more efficient and cost-effective. This plan lets you take advantage of Lenel’s latest software versions and outstanding technical support to guide you through the upgrade or migration process.
- Unlimited access to new CASI releases and feature updates during the duration of the Support Plan
- Eligibility of free OnGuard® software for migration from Facility Commander™ Wnx and Picture Perfect™
- Support plan serves as an “insurance policy” for times of need
- General questions about software operation and functionality quickly answered
- Setup and configuration assistance
- Troubleshooting, defect verification and Hot Fix support
- E-mail support and proactive notification of pending Support Plan expirations
Remote Connection assistance available for expedited issue resolution
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